Delivery and Returns

UK: 

Orders £25 and over – Free

Orders under £25 – £3.95

Orders will be shipped via a tracked Parcelforce 48hr service for large items, or Royal Mail 48hr for smaller items.

Europe:

• Small parcels –  £8 (Royal Mail tracked)
• If your parcel contains a roll or more of Patterntrace – £10.50
• Please be aware that you may get charged customs fees as we ship from the UK. Shopping via our Etsy shop will avoid this as Etsy collects overseas taxes at the point of sale.

Rest of the world:

• Small parcels – £12 (Royal Mail tracked)
• If your parcel contains rolls of Patterntrace – £35 (unfortunately shipping a metre long parcel is extremely expensive worldwide 🙁  )
• Please be aware that you may get charged customs fees as we ship from the UK. Shopping via our Etsy shop will avoid this as Etsy collects overseas taxes at the point of sale.
• New Zealand/Australia – due to the extremely high costs of shipping large parcels, if your order contains rolls of Patterntrace the shipping charge will be £70 (it may be more economical to shop with one of our Australian stockists).

Your delivery will normally be dispatched to the carrier within 24 hrs (Monday – Friday).

Returns

We operate a no quibble return policy providing the product is in a resalable condition! Return postage is the responsibility of the customer making the return.

If you wish to return a product please click here to contact us.